Cancellation & Refund Policy

At www.projectsmaster.com, we value your satisfaction and strive to provide quality digital products and services. This Cancellation & Refund Policy outlines the terms under which refunds or cancellations may be considered.

1Order Cancellation

• Orders for digital products (reports, manuals, or documents) cannot be canceled once payment has been successfully made.
• Physical product orders may be canceled within 24 hours of purchase, provided the order has not been shipped.
• Cancellation requests must be sent via email to info@projectsmaster.com with your order details.

2Refund Eligibility

• Refunds are only applicable in cases of duplicate payment or technical errors during the transaction process.
• No refunds will be issued for digital downloads once they have been delivered via email or made available for download.
• For physical products, refunds may be issued if the item is defective, damaged, or not as described, subject to verification.

3Refund Process

• Eligible refunds will be processed within 7–10 business days after approval.
• The refund amount will be credited to the original payment method used during purchase.
• Processing time may vary depending on your bank or payment provider.

4Non-Refundable Conditions

• No refunds will be entertained for user dissatisfaction with the content, formatting, or structure of digital products once delivered.
• Refunds are not applicable for delays caused by third-party systems, email delivery issues, or user negligence.

5Modification or Replacement

In some cases, instead of a refund, we may offer to modify, correct, or replace the digital product to resolve the issue. This will be determined on a case-by-case basis.

6How to Request a Refund or Cancellation

To initiate a refund or cancellation request, please contact our support team at info@projectsmaster.com with your order number, payment details, and reason for the request. Our team will review and respond within 2–3 business days.

7Policy Updates

We may revise or update this Cancellation & Refund Policy from time to time. Any changes will be published on this page with the updated date.